Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Glowcoat. These Terms of Service govern your use of the Glowcoat website, glowcoat.store, and your purchase of products offered through our online store.

Throughout these Terms, "Glowcoat", "we", "us" and "our" refer to Glowcoat. Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

By accessing our website or purchasing from us, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

Nothing in these Terms is intended to exclude or restrict any mandatory rights you may have under applicable consumer law.

1. ONLINE STORE
You must provide accurate, current and complete information when placing an order, including your contact, billing and delivery information. You are responsible for ensuring that the information supplied when placing an order is correct. You may not use our website or products for any unlawful or unauthorised purpose.

2. PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications and other information displayed on our website are accurate. However, colours and appearance may vary slightly depending on your device, display settings, lighting and other factors. Product availability is subject to change. We reserve the right to modify or discontinue products and to limit quantities where reasonably necessary. Nothing in this section affects your statutory rights where goods are faulty, damaged, incorrectly supplied or otherwise do not conform to applicable consumer law.

3. ORDERS
Placing an order constitutes an offer to purchase the selected products. Orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing or product errors, or product unavailability. If we cannot fulfil an order after payment has been received, we will contact you and arrange an appropriate refund where applicable. Please check your order carefully before submitting it. If you need to request a change or cancellation, contact us as soon as possible at glowcat11@outlook.com. We cannot guarantee that an order can be amended or cancelled once processing or fulfilment has begun.

4. PRICES AND PAYMENT
Product prices are displayed on our website and may change from time to time. The price applicable to your purchase will be shown during checkout before you submit your order. Shipping charges and any other applicable charges will be displayed at checkout where applicable. Taxes, duties or import charges will be handled in accordance with the information provided during checkout and our Shipping Policy. International orders may be subject to additional customs duties, import taxes or charges imposed by the destination country where these have not been collected at checkout. Payment must be successfully authorised before an order can be processed.

5. SHIPPING AND DELIVERY
Orders are shipped according to the delivery options available for the customer's destination. Estimated delivery times are provided for guidance and are not guaranteed. Delivery may be affected by carriers, customs processing, local delivery services, peak periods, weather and other circumstances outside our reasonable control. Please refer to our Shipping Policy for further information.

6. RETURNS AND REFUNDS
Returns, exchanges and refunds are handled in accordance with our Returns & Refunds Policy. Customers must contact glowcat11@outlook.com before returning an item. Products should not be sent to an address without first receiving return instructions from Glowcoat. Our commercial returns policy does not limit any mandatory statutory rights available to consumers under applicable law.

7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order when it arrives. If you receive an item that is damaged, defective or different from what you ordered, contact glowcat11@outlook.com as soon as possible. We may request photographs, video or other reasonable evidence to allow us to assess the issue and arrange an appropriate resolution. This does not affect any statutory rights you may have.

8. INTELLECTUAL PROPERTY
Unless otherwise stated, the Glowcoat name, branding, website content, graphics, designs, text and other original materials created for Glowcoat are owned by or licensed for use by Glowcoat. They may not be reproduced, distributed or commercially exploited without prior permission, except where permitted by law. Third-party trademarks, product names and other intellectual property remain the property of their respective owners.

9. THIRD-PARTY SERVICES
Our website may use third-party services necessary to operate our online store, process payments, fulfil orders, provide delivery services or provide other functionality. Our store is powered by Shopify. Purchases made through the Glowcoat store are transactions between you and Glowcoat and not between you and Shopify. Third-party services may be subject to their own applicable terms and privacy policies.

10. PRIVACY
Personal information provided through the website is handled in accordance with our Privacy Policy and applicable data-protection requirements. Our website is hosted through Shopify, which processes certain information necessary to provide its e-commerce services.

11. REVIEWS AND FEEDBACK
If you voluntarily provide a product review, photograph, feedback or other content to Glowcoat, you confirm that you have the right to provide that material and that it does not infringe the rights of another person. We may use genuine customer feedback and reviews for reasonable business and promotional purposes, subject to applicable law and privacy requirements. We reserve the right to remove content that is unlawful, misleading, abusive or otherwise inappropriate.

12. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions, shipping or other information. We reserve the right to correct such errors and update information when reasonably necessary. Where an error affects an order that has already been placed, we will contact you where appropriate and handle the matter in accordance with applicable law.

13. PROHIBITED USES
You must not use the website: for unlawful or fraudulent purposes; to infringe intellectual-property or other legal rights; to transmit malicious software or harmful code; to interfere with the security or operation of the website; to collect personal information unlawfully; to impersonate another person; or otherwise in a manner that violates applicable law. We may restrict access to the website where reasonably necessary to protect Glowcoat, our customers or our service providers.

14. AVAILABILITY OF THE WEBSITE
We aim to keep the Glowcoat website available and operating correctly but cannot guarantee uninterrupted or error-free access at all times. Maintenance, technical issues, third-party services or circumstances outside our reasonable control may occasionally affect availability.

15. LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful, nor does anything in these Terms limit mandatory consumer rights. To the extent permitted by applicable law, Glowcoat will not be responsible for indirect or consequential losses that were not reasonably foreseeable as a result of our breach of these Terms.

16. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary without affecting the validity of the remaining provisions.

17. GOVERNING LAW AND CONSUMER RIGHTS
These Terms are governed by the laws of Malta, subject to any mandatory consumer protections that apply in the country in which you reside. If you are a consumer in the European Union or another jurisdiction providing mandatory consumer protections, nothing in these Terms deprives you of rights that cannot lawfully be excluded or restricted by contract.

18. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, services or applicable requirements. The latest version will be made available on this website. Changes will not retrospectively remove rights that have already arisen in relation to an existing purchase.

19. CONTACT
Questions regarding these Terms or an order can be sent to:

Glowcoat
Email: glowcat11@outlook.com
Website: glowcoat.store

Additional business information will be provided where required by applicable law.