Shipping policy
SHIPPING & DELIVERY
At Glowcoat, we aim to make your ordering experience as simple, transparent and reliable as possible.
Order Processing
Orders are processed once payment has been successfully confirmed. Please allow approximately 2–3 business days for order processing before dispatch. Processing times may occasionally be longer during peak periods, promotions or public holidays. Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
Estimated Delivery
Delivery times vary depending on the destination and shipping service available for your order. Estimated delivery times are generally 6–12 business days, including normal processing and transit time. Some destinations may receive orders sooner. Delivery estimates are provided as guidance and are not guaranteed. Delivery times may be affected by the carrier, destination, customs processing, local postal services, peak periods, weather or other circumstances outside our reasonable control. The estimated shipping timeframe applicable to your destination will be displayed at checkout where available.
Where We Ship
Glowcoat currently offers shipping to customers in European Union countries. Shipping availability remains subject to product, destination and carrier availability. Available shipping options and the applicable shipping charge will be displayed at checkout before you complete your purchase.
Shipping Charges
Shipping charges vary depending on the destination and will be clearly displayed during checkout. The shipping amount displayed at checkout is the applicable Glowcoat shipping charge for your order and destination.
Tracking
Where tracking is available, tracking information will be sent to the email address provided with your order once your shipment has been dispatched. Please allow some time for tracking information to become active after receiving your dispatch confirmation.
International Orders, Customs & Import Charges
International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country. Where such charges are not collected during checkout, they may be payable by the customer upon import or delivery. Glowcoat is not responsible for customs or import charges imposed independently by local authorities, except where applicable law requires otherwise. Customs procedures may also result in additional delivery time.
Multiple Packages
In some circumstances, products within the same order may be dispatched separately and may therefore arrive in more than one package or on different dates. Where available, separate tracking information will be provided for individual shipments.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate delivery information when placing an order. If you notice an error in your shipping details after placing an order, please contact us at glowcat11@outlook.com as soon as possible. We will make reasonable efforts to assist you; however, once an order has entered processing or has been dispatched, we may not be able to amend the delivery information.
Delayed Orders
While we work with our fulfilment and delivery partners to provide reliable delivery, occasional delays can occur. If your order is significantly delayed beyond the estimated delivery period, please contact us at glowcat11@outlook.com with your order number and we will assist you in checking its status.
Damaged or Incorrect Deliveries
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at glowcat11@outlook.com and include your order number together with clear photographs or videos where appropriate. Please refer to our Return & Refund Policy for further information.
Contact
For questions regarding shipping, tracking or delivery, please contact:
Glowcoat
Email: glowcat11@outlook.com
Website: glowcoat.store