Refund policy
RETURN & REFUND POLICY
At Glowcoat, we want you to be satisfied with your purchase. Please review the following policy carefully before requesting a return.
Returns
We offer a 30-day return period, meaning you have 30 days after receiving your item to request a return, subject to the conditions below.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at glowcat11@outlook.com. Returns must be authorised before an item is sent back.
If your return is accepted, we will provide you with instructions on how and where to send your item. Please do not send an item to any address without first receiving return instructions from Glowcoat.
Items returned without first requesting and receiving return authorisation may not be accepted.
Return Shipping
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the responsibility of the customer.
Original shipping charges are generally non-refundable except where required by applicable law or where the return results from an error on our part.
We recommend retaining proof of postage and tracking information for any approved return until the return has been processed.
Damaged, Defective or Incorrect Items
Please inspect your order upon receipt and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item.
Please contact glowcat11@outlook.com and include your order number together with clear photographs or videos showing the issue where possible.
Once the issue has been reviewed, we will arrange an appropriate resolution. Depending on the circumstances, this may include a replacement or refund without requiring the item to be physically returned.
This does not affect any statutory rights you may have in relation to faulty, damaged or incorrectly supplied goods.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return, including personalised or custom-made products and items that cannot be returned for hygiene reasons once opened or used, where permitted by applicable law.
If you are unsure whether your item is eligible for return, please contact us at glowcat11@outlook.com before sending anything back.
Exchanges
If you would like a different colour, please contact us at glowcat11@outlook.com.
European Union – 14-Day Right of Withdrawal
If you are a consumer in the European Union, you generally have the statutory right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions.
Glowcoat's 30-day return policy provides an additional commercial return period and does not limit any mandatory consumer rights available to you under applicable law.
Refunds
We will notify you once your return or claim has been reviewed. If your refund is approved, it will be issued to your original payment method.
Contact
Glowcoat — Trading as: Zack Bowman
Email: glowcat11@outlook.com
Website: glowcoat.store